Dial direct not direct at all 1 month a simple claim is not addressed

And yet another day passes

With no resolution

Dial direct you do understand there are other insurers

Your non service is absolutely shocking

SO THE CLAIM HAS BEEN SUBMITTED FOR OVER A MONTH A SIMPLE CLAIM AT THAT

IN THIS TIME YOU IGNORED MY MAILS NO LESS THAN 5 TIMES 3 TIMES IGNORING MY HELLOPETER REPORTS

I HAVE CALLED IN 3 TIMES TO ESCALATE AND YOU STILL HAVE DONE NOTHING

THIS IS SIMPLE CLAIM SMASH TO MY DOOR AND MIRROR VIRTUALLY A R22k CLAIM AND YOURE TAKING OVER A MONTH TO ADDRESS

HOW MANY TIMES ARE YOU GOING TO SAY ITS BEEN ESCALATED ?

I HAVE HAD INSURANCE FOR VIRTUALLY 20 YEARS AND NEVER HAVE I HAD AN EXPERIENCE LIKE THIS

SO I ASK YOU THE QUESTION DIAL DIRECT WHY ?

WHY IGNORE YOUR CLIENTS WHY PROMISE THE WORLD TO GET CLIENTS TO SIGN UP BUT UPON A CLAIM TO BE PAID OUT YOU DISGRACE YOURSELVES WITH NON RESPONSE BORDERLINE IGNORING CLIENTS

DO I HAVE TO TAKE YOU TO CONSUMER WATCH DO I NEED TO SHARE THIS EXPERIENCE ON SOCIAL MEDIA ? DO I NEED TO TAKE YOU TO THE CONSUMER OMBUDSMAN FOR YOU TO ADDRESS THIS ?

Bare in mind I have held insurance with you for years now I’m not a new client

Yet you don’t seem to care for my business

WILL THE OMBUDSMAN GETTING INVOLVED MAKE YOU DO WHAT YOU ARE PAID TO DO ?

Well ?

Still no phone call

I want my claim paid out it’s disgusting that you think this level of service is acceptable

Don’t call me between 12 and 3 I’m attending a funeral

Call me now as you promised

I’m taking you to the CONSUMER OMBUDSMAN

I WILL FILE AN OFFICIAL COMPLAINT TO CONSUMER PROTECTION

I WILL SHARE ACROSS SOCIAL MEDIA

THIS MATTER MUST BE FINALIZED TODAY