DS
David S
1 reviews | Active since Oct 2010
09 Jun 2015, 13:44
Dial Direct - no reply or service
I wrote to Dial Direct 2 weeks ago (and 3 times since) to change my address and insurance details. Too date, they have not made the changes and noone has contacted me.<br> <br> This is terrible service considering how much I pay for insurance each month.
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Dialdirect's replyOfficial
09 Jun 2015, 14:32Hello dash2211,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success.
The amendment request should not be as difficult as you explain it above. We have requested that you are contacted by our customer care team to do the necessary amendments.
We apologise for the inconvenience caused, we trust we will have this matter resolved very soon.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success.
The amendment request should not be as difficult as you explain it above. We have requested that you are contacted by our customer care team to do the necessary amendments.
We apologise for the inconvenience caused, we trust we will have this matter resolved very soon.
Kind regards,
The Dialdirect Team.
Dialdirect's reply09 Jun 2015, 14:32
Official
Hello dash2211,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success.
The amendment request should not be as difficult as you explain it above. We have requested that you are contacted by our customer care team to do the necessary amendments.
We apologise for the inconvenience caused, we trust we will have this matter resolved very soon.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success.
The amendment request should not be as difficult as you explain it above. We have requested that you are contacted by our customer care team to do the necessary amendments.
We apologise for the inconvenience caused, we trust we will have this matter resolved very soon.
Kind regards,
The Dialdirect Team.