Dial direct misleads and lies - avoid if possible.

So in short. Dial direct refused to pay one of my claims, not a problem, I advised them that I wanted to cancel my policy. I was advised to rather keep the policy in place as I would receive a pay out for being with dial direct within a few months which would be greater than the premiums for that period, and that I should cancel after that pay out.

When the period elapsed I was advised that I would not be paid out as I had a claim during the previous period. This is despite the fact that I advised when my claim was rejected I requested cancellation of my policy to which I was encouraged to stay on for this pay out.

My advise is to avoid dial direct like the plague, and not covid, like a real plague. Policy number : ***.