Dial Direct Lawforall Not helpful

Dial Direct Value Added Product-Lawforall. I phoned Dial Direct VAP, beginning of December 2020, for assistance with a Civil Case. The lawyer said she will follow up properly in January as the lawyer's office is closed. First week January I was phoned and advised that she is off sick, and the gentleman said that he will make a note for her since I am stating that I was not helped. 3 weeks into January, when I phoned to do a follow up the call centre will take a message. Then a lwayer will phone and advise that the manager will phone me. I started to negotiate for myself for the case. And I cc'd the lawyer on all the emails. I managed to negotiate and sort the issue in February. Then the manager of lawforall phoned me only to tell me that Nompumelelo will be back on Monday. The following she phoned me a few days later from the date she was supposed to be back. Her call was to ask me what are the contact details of the Law firm I am busy with. She was cc'd on all emails. I then wrote 2 emails to ***, I was given to complain on. To date no response. And I have asked to cancel. Instead dial direct continuously deducts the premium on my bank account. And I am getting bank charges. I have informed them. But no they are still deducting.