DIAL DIRECT, JUST ANOTHER DISGRACE

POOR SERVICE DELIVERY IS NOT ONLY FROM SOME GOVERNMENT ENTITIES. IT ALSO DESCRIBED SOME INSURANCE COMPANIES THAT CLAIM TO BE NUMBER ONE IN THE COUNTRY. MY HOUSE IS INSURED BY DIAL DIRECT AND RECENTLY, MANY DURBAN HOUSES WERE HIT BY A STORM THAT HAS DAMAGED MANY ROOFS. MY ROOF WAS ONE OF THEM. THE INSURANCE COMPANY (DIAL DIRECT) WAS CALLED, AN ASSESSOR CAME, THEN AN EMAIL WAS SENT TO ME AFTER A MISSED CALL GIVING A LONG QUOTE, AND SENDING ME SOME MONEY TO FIX MY ROOF MYSELF WITH NO REASON GIVEN. WHEN I PHONED TO COMPLAIN ABOUT THE FACT THAT I PAY MY INSURANCE MONTHLY TO DO THAT KIND OF WORK FOR ME AND NOT FOR THEM SENDING ME MONEY TO DO IT MYSELF (IT NEVER HAPPENED BEFORE), I WILL BE TOLD THAT THEY FORGOT TO TELL ME THAT THEIR CONTRACTOR REFUSED TO DO THE JOB, BECAUSE HE DISCOVERED SOME PRIOR DAMAGE TO MY ROOF BEFORE THE STORM. THEN I ASKED WHY I WAS NOT INFORMED, QUICKLY ON THE NEW DEVELOPMENT, TO MAKE ALTERNATIVE PLANS, BECAUSE MY ROOF NEEDS URGENT REPAIR, I WAS TOLD THEY FORGOT, WITH SOME LATE APOLOGY. MY ROOF HAS BEEN LEAKING FOR MANY DAYS WITH STILL NO CONCLUSION. IT RAINING ALMOST EVERYDAY IN DURBAN. YOU CAN SEE THE PICTURE !!!!!!!