Dial direct is worse that most

I was involved in an accident on the 10 Feb 2024, and submitted my claim, my claim was approved for R27000 when damage was over R42000. According to Dialidrect, I was insured for R27000 only. I submitted a complaint, saying I want the recording proving the sales agent mentioned this to me, and was told another department deals with this. it is now over 2 weeks since I asked for the recording, and have got no contact. Dial direct claims policy was sent to me via email however, there was no need to sign that document, which means the sales call must mention everything to make this valid as I took the policy over the phone. I have had run ins with Telesure before, they are quick to take premiums, extremely slow to get back to complaints. now I sit without a car again while they twiddle their thumbs