SVdb
Sandra Van den berg
1 reviews | Active since Dec 2018
26 Nov 2019, 11:13
Dial Direct IS USELESS!!!
Dial direct - still the most terrible customer service I have received. My claim was rejected and I have been given 48hrs to dispute this. I was promised the rejection letter AND assessment by COB yesterday - no surprise that I am still waiting. I will be taking this to the insurance ombudsman. I will no longer deal with *********** consultants. 11 days since my car was towed and I do not have one single email or piece of paperwork , not a reference/claim number - NOTHING!!! After over 15 years of being your client - SHAME OF YOU!!!!!
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Replies (2)
Dialdirect's replyOfficial
26 Nov 2019, 11:26Hello Sandra,
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply26 Nov 2019, 11:26
Official
Hello Sandra,
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
Best regards,
SVdb
Sandra Van den berg's updateReviewer Update
26 Nov 2019, 11:40When, tomorrow? And all every consultant I speak to says is " Im sorry" Well I am sorry I wasted the last 15 years paying for nothing.
SVdb
Sandra Van den berg's update26 Nov 2019, 11:40
Reviewer Update
When, tomorrow? And all every consultant I speak to says is " Im sorry" Well I am sorry I wasted the last 15 years paying for nothing.