Dial Direct is TRASH!

We had a piping problem in our house where the pipes were leaking from just under the bath tub. We logged a call with dial direct on the 29/30th April where they sent an assessor and plumber to verify everything after a huge fight with them. It’s the 22nd May today, no update is issued to us meanwhile we call every other day to beg for assistance. Edward Nkwana, the claim specialist has since been quiet and is not responding to our emails either. I am on line with them and have been on hold for 32 minutes, as I type this unfortunate review! NB: bath tub has been since been removed by the plumber and we are left with no bath tub-3weeks going on week for later-dial direct is distancing themselves from our claim. It is sad and sickening to think that this is a case of an elderly woman who’s on pension.