DIAL DIRECT IS TO BUSY :(

I lodged a claim for a TV that was damages due to bad weather. I did the claim on 25/02/2018 and nothing has been done. I go on the app and enquire, someone calls me back (for which I thank you) but ABARDEAN ROESTORFF is busy. So I was assured this morning at 09:39 that he will call me back after he finishes with his call.....I feel sorry for dial direct if he has been on a call for 2 HOURS...

I have a 4 year old and its constantly raining....NEED I SAY MORE????