Dial direct. Is it still in business?

I have been with dial direct for over 10 years now. Two weeks ago I activated the payback booster on their app as suggested by the app. During the week I got an sms saying a debit order for R70 had been reversed and I had to pay this. I emailed but heard nothing. My premium is R575 and is paid by debit order, so I can't understand this R70. The premium then went off as usual on 1 February. Now, according to my app I have no cover for my vehicle worth dial direct. My payments were made and made on time. The extra R70 was never explained. I still have not heard for dial direct in reply to my email. I tried calling and cannot get through because according to my phone the number I dial (copied and pasted from the website) does not exist. I am curious with this inept company because their useless app or administrative errors is going to cost me my no claim bonus. They are expensive as insurance goes but until now they were at least efficient. New management? I really don't want to do business with a company like this. They don't care about their customers at all. An insurance company should be available after hours too. We don't ask have jobs where we can call 9 to 5 on weekdays.