Dial Direct is a ****

I am very dissappointed by the service I have recieved from Dialdirect Insurance , their consultants are very unprofessional. Dialdirect Insurance service is appalling.The worst insurance company in South Africa. I lodge a claim for my car it took the whole month for the claim to be processed. They do not have turn around time for claims to be processed. I have send them emails they dont respond, after a week I called the consultant only to find out he has never read my email, only by then he took note of the email. Be careful Dialdirect insurance is good at advertising, also good at debiting your account. They find reason not to pay you.They dont update their policy documents, they leave it blank so that they will catch you when it's time for you to claim.DialDirect has rejected my claim,meaning that they are not going to pay even a cent . Mind you I have paid all my premiums on a monthly basis.I wish I stayed with my old insurance .Dialdirect is a ****************. I feel I have been ****med they failed to send me my voice recording.I will not recommend Dialdirect insurance to anyone of you.