TM
Tshimangadzo M
1 reviews | Active since Feb 2022
25 Apr 2024, 15:58
Dial direct is a ****
Dial direct is a ****, i have a cover for tyres and rims, my front tyres got damaged and i submitted a claim on the 3rd of April 2024, until today my claim is still " in review" the gentle who told me he was going to assist just disappeared on the 4th of April and never came back to me
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Replies (4)0
Replies (4)
Dialdirect's replyOfficial
25 Apr 2024, 16:01Hello Tshimangadzo Muhali
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Dialdirect's reply25 Apr 2024, 16:01
Official
Hello Tshimangadzo Muhali
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
TM
Tshimangadzo M's updateReviewer Update
25 Apr 2024, 18:23It's frustrating to experience this level of service. I submitted a claim on April 3rd, 2024, received an acknowledgment email, but today I was told my claim doesn't exist despite having a reference from the app. I'm paying monthly premiums, yet when my two front tires got damaged, I didn't receive any assistance. This feels very unprofessional
TM
Tshimangadzo M's update25 Apr 2024, 18:23
Reviewer Update
It's frustrating to experience this level of service. I submitted a claim on April 3rd, 2024, received an acknowledgment email, but today I was told my claim doesn't exist despite having a reference from the app. I'm paying monthly premiums, yet when my two front tires got damaged, I didn't receive any assistance. This feels very unprofessional
Dialdirect's replyOfficial
26 Apr 2024, 08:06We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Dialdirect's reply26 Apr 2024, 08:06
Official
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
TM
Tshimangadzo M's updateReviewer Update
29 Apr 2024, 10:45Hi, this is indeed poor service. You guys are terrible. I have two tires that are damaged on my car. I submitted a claim on the 3rd of April, and today is the 29th of April, yet you're still telling me my claim is in progress. One tire is unroadworthy, and I had to patch the other one so that I can continue using it. You guys must be ashamed of yourselves.
TM
Tshimangadzo M's update29 Apr 2024, 10:45
Reviewer Update
Hi, this is indeed poor service. You guys are terrible. I have two tires that are damaged on my car. I submitted a claim on the 3rd of April, and today is the 29th of April, yet you're still telling me my claim is in progress. One tire is unroadworthy, and I had to patch the other one so that I can continue using it. You guys must be ashamed of yourselves.