Dial Direct insurance premium feedback

For whatever reason the debit order for my premium did not go through on the scheduled date and it went in two days after at 4 am only to realize I needed to transfer money back into the account, however I did a direct deposit to their account and got confirmation from a consultant, my question still not answered was am I still gonna get my payback for this month, dial direct's payback is a deal breaker for me. I get paid monthly for driving well