Dial direct incompetency especially Leone Swart

Good Morning

I would like to voice my disappointment with Dial direct as a customer. I have a pipe bust on my house and they sent house assist to help, the pipe started leaking Sat 14th March and they only sent people to fix Monday 16, but during the fixing of this pipe the Pressure valve, Valve below pressure valve and pipe coming from underground to surface were damaged and I called from Monday to Friday without water 1st I spoke to Mapula who confirmed email was sent to Leone Swart who will come back to me, Tuesday I called again and spoke to Tebogo the Girl same info was given no email or call from Leone, Wednesday I was referred back to house assist who told me about the already fix issue, Thursday I called again I spoke to Tebogo the Boy one this time same Leone will email or call nothing happened, Friday I called again I spoke to Lulama she told me the same and I complained . the damages in my house was not fixed I had to pay from my own pocket to fix it as it was already 2 weeks no water. I'm very disappointed to pay monthly instalment and be treated like this by dial direct