Dial Direct "Improved new look android app"

Since your Dial Direct App was updated last month with a "new improved version" I still don't have access to your app. The previous version of the app was working perfectly with no issues. The "new improved version" is loading on my phone, but when I try to log in, the app request an OTP, which I never receive. Strangely enough when I log into my website profile the OTP is sent immediately with no issues. I called and sent numerous unanswered emails to your support email address and and lately spoke to a call centre agent which promised to call me back with a resolution to my complaint and this never materialized. I convinced a family members and friends to join your company, but will put and end to this immediately as they encountering the same problem with the "new look updated" Dial Direct app and no resolution by your company with there complaints as well. Clearly there is more to this story are you planning on discontinuing the app? Let me know in advance as I don't like to waste my time with **** android apps. This is another reason why I prefer to stay away from the "payback booster" option.