Dial Direct high increases & bad communication

Hi, No 1 I have asked Dial Direct to remove the Iphone 14 plus from my policy in September 2024 but it wasn't done. I was charged again for it in October premium. I would like dial direct to refund me the iphone 14 plus premium. No 2 I dont know who asked Dial Direct to increase my home contents value as the previous value was fine for me. No 3 I cant afford the 25% increase that Dial Direct wants to effect in November 2024. No 4 you send us emails but we cant reply via emails. To me that's selfish as i want to communicate via email so how you also contacted/updated me. No 5 for future what is Dial Direct email address as sometimes I don't want to talk.

Thanks Sikhonde