DIAL DIRECT HAS BEEN DEBITING MY BANK ACCOUNT UNAUTHORISED FOR SEVEN MONTHS

Dial Direct has been debiting 150.45 off my account since July 2019. 2019 was a hectic year for me losing both my parents so I only noticed this when I checked my bank statement in December 2019. I was unfortunately only able to dispute the November and December 2019 debits becuase the rest were over 40 or 60 days. Cant remember what the rule is.

I called Dial Direct on numerous occassions to find out what the premium was for and nobody could tell me. Their only advise was to talk to my bank. Which I did. I am currently waiting for them to come back to me regarding getting my premiums back for July to October 2019. I was advised that this would be less R80 for each premium.

To my shock and surprise in January 2020, Dial Direct still debited account and is still sending me emails notifying me that my account has been cancelled due to non-payment. This is the same account the call centre people could not even find on their own records. They couldnt find out what its for. its not car insurance or life insurance. Nothing. I had to dispute the debit order for January 2020 yet again.

I am now gatvol. Calling Dial Direct is a waste of time. My bank doesnt seem to be able to help too.