DIAL DIRECT GIVES ****PY SERVICE!

A call was logged for a bathroom tub leak in April 2024, after begging for assistance, we were only assisted in July. Dial direct never bothered to send a quality assessor. The leak on the same place resurfaced in September 2024 and immediately reported it. Todate, 30 January 2025, we are still not assisted. I send follow up emails almost daily but no one responds to my emails. I have been calling the entire January requesting to speak to Edward Nkwana, who is a claim processor assigned to deal with my claim but every time I am told he is not available to take my calls. I left me contact details multiple times requesting him to call back, but he wouldn’t. Throughout my emails, I have also copied his senior, Ryan Kisten who is also mum about my claim. I have been with Dial direct for well over 25years with no payment default and all I got was a spit on my face. This is really daunting, I don’t know how much more begging is left just to be attended!