DIAL DIRECT FOR ZERO CUSTOMER SERVICE

I took insurance on a recent vehicle thinking "product of the year" Worked via a broker as referred by dealer. All good clever app. Fitted a tracker as required as arranged ( not by me ) all good . 8 days later I notice an "sms" in my messaging folder from the morning stating " you no longer have theft cover with us as you failed to provide proof of tracker fitment" No warning sms no call nothing just an sms . I am disgusted and will never consider this company or ever recommend them. As a new client the "retentions " lady offered no solution as I said I would rather cancel the policy . Just emailed me to say policy cancelled from month end ( still no idea if I have theft cover zero attempt at retaining me . Clearly would treat you the same with claims . Buyer beware