Dial direct for ****

I submitted the claim for my tv and they told me that they see nothing wrong with the tv, it play normally at their workshop; I guess to them a tv that flickers is normal to them. When I asked further questions, I was told to get my own technician for a second opinion! The cover is for accidental damage, and I sure the tv was either damaged by load shedding or by accident. And what’s ****ing worse is that those ****** haven’t returned my tv, and it’s been almost a month now; they are probably stripping the parts… why have they not returned my tv?