Dial direct - finding a way not to pay you!

After spending 2 weeks waiting for my vehicle to assessed for damages to a steering wheel I finally got feedback that they would be rejecting my claim as they have feedback from an independent company that there is no possible way the damage I’m claiming for could have happened in an accident. This was damage to my steering rack.

Initially, Audi confirmed that there was damage that they couldn’t confirm was a result of the accident, but confirmed that it was possible.

Clearly meant that dial direct might actually have to pay and that wouldn’t do.

So they were very quick to send it to their independent assessor for the result they needed. Bosch service Centre in Wilpro park did just that. They stated clearly that there was no chance of this happening in an accident when the vehicle manufacturing company itself couldn’t do so.

I will be challenging this. Had I chosen the company providing the report I would not complain. . .

Just hope this can serve as a warning to people out there. This is how trustworthy dial direct and it’s parent company are.