Dial Direct feeds off older clients accounts as they wish.

My Mom aged 84 was treated badly by Dial Direct, every month the debit order goes off on the last day of the month. This month without prior arrangements with her money was taken off on the 18th of December. She ended up owing the bank Money as her pension is only paid at the end of the month. I called them yesterday to complain and they promised to call me back immediately but no one has bothered to. Its sad to see old people who use their last money to pay for their premiums to be treated like this. Nothing in her contract says money will be taken at anytime of the month, hence she selected the last day of each month. The least they could have done is send her an email or sms telling her of this Xmas change. This just bad taste!!!