Dial direct Excess Recovery Pathetic.

This is the second time I have to write about dialdirect and their shocking incompetence. This is related to my accident on 30 March 2019 which I was not at fault for. Dialdirect was to recover my excess from the wrongdoer... it has been almost a YEAR since that day, further, I have received a phonecall in January 2020, informing me that they instituted the claim against the wrong person. More infuriating than that was that they could not tell me who they instituted the claim against nor who it should be instituted against. FURTHER, the useless and pathetic legal team, did not even know the particulars of the accident nor the participants, despite me submitting ALL this information to them in great detail in 2019. This whole experience from start to finish has been pathetic and I advise others to look for insurance elsewhere. The service and what you pay for it with dial direct is absolutely horrific, don't bother.