Dial Direct Excess Recovery Claim

I received an E-mail on the 15th of July 2019 informing me that my claim had been rejected and the case was closed.

This review and complaint is not about the actual outcome, but the reasons for it. The six pages of e-mail copies of back and forth communication between you and the third party insurer are all false, incorrect and totally do not reflect correctly my story. In fact I am convinced that my case was mixed up with someone else's. No wonder it was repudiated - declared false, untrue, denied.

For instance: 1. The pictures of the 2 cars with the registration numbers. Neither is my car 2. The copy of a written full statement. That is not my statement, not my car, never happened to me. 3. I did not admit that anyone was in a seizure 4. I never stated that anyone drove too fast or close to me. There were no robots or traffic lights. I was on the N1 North, a Highway!! 5. I didn't go to the hospital, have never been in an ambulance, did not ever speak to the injured party. 6. E-mail from Third Party Insurer "Your client'(me)' acts as confirmation of your client acting under sudden emergency." How and when did I confirm this? Until 2 days ago I was not even aware of this medical emergency situation.

The accident which happened on 20 July 2017 was plain and simple. Driving on the N1 North, slowly due to heavy traffic. Just before the Bowling Road Bridge I heard the noise of a crash/impact. The next instant a red car sped past from left to right at a right angle to my car, nicking the front of my car. I pulled over and got out. Simple. Nothing more, nothing less.

To my knowledge and on speaking to friends and family, it is not unrealistic or unusual for one to be compensated for loss or damage to ones self or especially a third party due to an accident caused by a situation beyond ones control. After all, that is exactly why one has insurance. I am sure my story would have had a different ending, had MY real story/claim been submitted and administrated properly.

Dial Direct you need to own up and take responsibility for your shoddy work + error.