DIAL DIRECT EMPTY PROMISES

We have been with Dial Direct for more than 8 years always getting the best service and claims settled within 24 hours. However I have had it now with Dial Direct Insurance. Our geyser burst on Thursday night (8 August 2019) we phoned them at 8o"clock on Friday morning to report it. We were told because it is a public holiday a plumber might only come out on Saturday which we did not really understand as there are emergency plumbers but accepted. By 9o"clock on Saturday morning no one contact us. I phoned Dial Direct again and asked about a plumber coming out. The lady said she will "escalate"claim and let us know when a plumber will come out but most likely only Monday. I started phoning around Nelpsruit for plumbers. We found two plumbers open and doing business of which one is an approved Dial Direct repairer. I called Dial Direct again and told them about the plumber and the lady said she will see what she can do a put the phone down in my ear. By now I am really over Dial Direct and their lack of service. I phoned them once again and was told that they will send someone on Monday to access the claim. Like really?? What about your promises and adverti*****ts of 24 hour service. You are pathetic and I will change my policy to another useless insurance company with useless promises and I will make sure that everybody I know will hear about your absolute disregard for your clients and the fact that we are without hot water for four days. PATHETIC!!!