CM
Chumasande M

1 reviews | Active since Jan 2020

05 Oct 2021, 08:46

DIAL DIRECT DRIVING APP IS A ****

The Dial direct app is now a **** All of sudden the 5 star review system is no longer good enough to grade your driving and ensure your payback they now pay you per drive depending on distance this is unfair as it puts the onus on drivers to drive more even though we trying our best to keep our mileage down for re sale value on top of that it requires you to have your GPS on at all times which we all know drains your phones battery faster if not it deems your trips for the day invalid as it has for the almost 20 trips that were rated 5 stars since the month has started that are now invalid since the app update. And to add insult to injury even when you follow the instructions to the T it just doesn't track your trip I have taken 3 trips today the app has only accepted one for a rand value of 36 Rand which is way more than the petrol I used for it this is no longer rewarding good and safe driving instead they are trying to cut cost and ensure they don't give pay outs to customers

0
Replies (4)
Dialdirect
Dialdirect's reply05 Oct 2021, 10:06
Official
Hello  Chumasande Myendeki,

We would like to apologise for the service you have received.

Our team will look into your matter and contact you with feedback.

Kind Regards,
The Dialdirect Team 
CM
Chumasande M's update05 Oct 2021, 15:48
Reviewer Update
Once again see what I mean about this app how do I go from 55 to 0 when I'm literally starting my car I hadn't moved it and it says I'm going at 55K/h taking my 5 star day to a 4 star day come on ???
Dialdirect
Dialdirect's reply05 Oct 2021, 15:54
Official
This matter has been escalated to the relevant team, they'll be in touch. 


 Kind Regards,
The Dialdirect Team 

Dialdirect
Dialdirect's reply17 Nov 2021, 16:57
Official
Hi Myendeki,

We can confirm that we have addressed this matter and that the passenger trips has been deleted from your records.

Regards,

The Dialdirect Team