Dial Direct Doesn't Pay out claims

Dial Direct doesn't want to pay out when it comes to house hold insurance.

I made a claim last year for a TV and it was replaced. now again it broke and now I making a claim again but they want to give R1600 for my TV saying I am under insured as they only sent me a inventory list after i did my claim and the last they had not even asked me for such.

I want my TV Back and I will make plan on how to fix. I want cancel my policy and move to other service providers. If possible i will reverse all my debit order cause i thought i had an insurance on my house hold content until now.

I even gave them an option that if they pay their supplier i will pay the difference which makes it cheaper for to fix and we can sort out the under insured part and pay a premium that will cover my content. but was told no they cant do that.

I will not advice anyone to take insurance with this company.