SS
Sammyfish S
1 reviews | Active since Nov 2013
13 May 2019, 09:31
Dial Direct doesnt care about its customers at all
My car was involved in an accident on 11/05/2109. Dial Direct tow my car & they said they will do assessments. Then they will let me know of the repair damages, excess etc. Then on the 13/05/19, a rude dial direct person told me that they will tow my car back to my home & they will not give me repair costs or quotes or assessments etc. Even though, a person was in the wrong & hit my car. I have been a customer for years whereby I insured 3 cars plus home contents. Its very horrible coming from Dial Direct.
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Replies (2)
Dialdirect's replyOfficial
13 May 2019, 09:32Hello Sammy,
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's reply13 May 2019, 09:32
Official
Hello Sammy,
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's replyOfficial
17 May 2019, 15:44Hello Sammy.
We can confirm that we have completed an assessment of the damages to your vehicle.
The assessment report as well as further information regarding this was forwarded to you.
Regards,
The Dialdirect Team
We can confirm that we have completed an assessment of the damages to your vehicle.
The assessment report as well as further information regarding this was forwarded to you.
Regards,
The Dialdirect Team
Dialdirect's reply17 May 2019, 15:44
Official
Hello Sammy.
We can confirm that we have completed an assessment of the damages to your vehicle.
The assessment report as well as further information regarding this was forwarded to you.
Regards,
The Dialdirect Team
We can confirm that we have completed an assessment of the damages to your vehicle.
The assessment report as well as further information regarding this was forwarded to you.
Regards,
The Dialdirect Team