KL
Kay L
1 reviews | Active since Oct 2019
31 Oct 2019, 12:09
Dial direct doesn’t care about its clients!! Poor services
This is the worst insurance ever. Their investigators come to the house saying they want to validate the address only to realise that they ask the neighbors on who drives the car more often and they make their decision based on the neighbors answers. What happens if me and the neighbor are not in good terms or what if the only time the neighbor sees the car is when the person who is not a regular driver is driving? How do you make a final decision based on a neighbor’s opinion? These people don’t care about us.
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Replies (2)
Dialdirect's replyOfficial
31 Oct 2019, 12:26Hello Kay Gee Lebogo,
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist with make contact with you to address your concerns.
Kind Regards,
The Dialdirec Team
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist with make contact with you to address your concerns.
Kind Regards,
The Dialdirec Team
Dialdirect's reply31 Oct 2019, 12:26
Official
Hello Kay Gee Lebogo,
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist with make contact with you to address your concerns.
Kind Regards,
The Dialdirec Team
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist with make contact with you to address your concerns.
Kind Regards,
The Dialdirec Team
Dialdirect's replyOfficial
05 Nov 2019, 15:49Hello Key Gee,
As discussed with our Customer Relation Specialist, the process of the validation process of the claim was discussed with you in detail.
We further confirm that the claim has been finalised and that the outcome was also discussed with you.
We are pleased to confirm that this matter has been finalised to your satisfaction.
Wishing you a great day further.
Kind Regards,
The Dialdirect Team
As discussed with our Customer Relation Specialist, the process of the validation process of the claim was discussed with you in detail.
We further confirm that the claim has been finalised and that the outcome was also discussed with you.
We are pleased to confirm that this matter has been finalised to your satisfaction.
Wishing you a great day further.
Kind Regards,
The Dialdirect Team
Dialdirect's reply05 Nov 2019, 15:49
Official
Hello Key Gee,
As discussed with our Customer Relation Specialist, the process of the validation process of the claim was discussed with you in detail.
We further confirm that the claim has been finalised and that the outcome was also discussed with you.
We are pleased to confirm that this matter has been finalised to your satisfaction.
Wishing you a great day further.
Kind Regards,
The Dialdirect Team
As discussed with our Customer Relation Specialist, the process of the validation process of the claim was discussed with you in detail.
We further confirm that the claim has been finalised and that the outcome was also discussed with you.
We are pleased to confirm that this matter has been finalised to your satisfaction.
Wishing you a great day further.
Kind Regards,
The Dialdirect Team