Dial direct doesn’t care about customers

I’ve been trying to contact dial direct for over an hour now wanting to request a courtesy car but nobody has been able to assist me. Everyone is transferring me to the next person. I even tried calling the lady dealing with my claim and I haven’t even gotten through to her.

I’m now stuck at the panel beaters about to Uber myself home but have no way to move around after that.

I downloaded the app on my phone to only see that the premium went up but the service delivery is terrible.