CH
Christina H
1 reviews | Active since Jul 2013
09 Nov 2015, 10:27
Dial Direct does not handle complaints efficiently
Complaint - *** - This complaint has been logged several times with Dial Direct and to date is still not responded to - very very poor service. I keep asking them to respond to my complaint in writing, but to date nothing!!!!
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Dialdirect's replyOfficial
09 Nov 2015, 11:17Hello Nectasource,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists corresponded to you in writing confirming that you can expect final feedback on the outcome of your complaint in writing from the relevant sales manager.
We will also investigate the fact that you were not supp**** with feedback as requested and address the matter on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein and we apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists corresponded to you in writing confirming that you can expect final feedback on the outcome of your complaint in writing from the relevant sales manager.
We will also investigate the fact that you were not supp**** with feedback as requested and address the matter on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein and we apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply09 Nov 2015, 11:17
Official
Hello Nectasource,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists corresponded to you in writing confirming that you can expect final feedback on the outcome of your complaint in writing from the relevant sales manager.
We will also investigate the fact that you were not supp**** with feedback as requested and address the matter on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein and we apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists corresponded to you in writing confirming that you can expect final feedback on the outcome of your complaint in writing from the relevant sales manager.
We will also investigate the fact that you were not supp**** with feedback as requested and address the matter on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein and we apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
Best regards,