Dial Direct did not pay Driving Rewards, Do not Respond when contacted

Dial Direct did not pay the driving Rewards this month which are supposed to be paid after 10 working days. I sent them an email and they did not reply. There have been several times when I have emailed them with a question or problem and they don't come back to you at all. I then telephoned and spoke to a lady who told me she would look into why the Driving Rewards were not paid. She said she would phone me back, she did not.

I just feel Dial Direct do not treat customers with respect. A customer should not have to keep phoning and emailing a company about the same problem and getting no response.