Dial direct deliberate attempts to ignore hail damage claim and poor customer service

<p>Mid October 2016 we experienced extreme hail damage in the Free state. On our return a few days later i logged the claim online and continued to wait until this year for Dial direct to respond to my numerous attempts to get hold of the customer line and for dial direct to return our calls. Dial direct then because it was convenient for them contacted me a few days ago saying that a hail damage panelbeater which is approximately 70kms away from our home has been selected to do the repair work.. Since i opted for car hire they indicated that Europcar would provide me with the cheapest and smallest vehicle i.e. hyndai getz. Now the selected vehicle wouldnt have been a problem if it were in October 2016 but because my family is visiting from cape town i would need a bigger vehicle since I have budgeted space for January 2017 for their visit ito of car space. Imagine 7 people getting into a Hyndai getz because it was convenient for Dial direct to contact me in 2017 and give me a smaller vehicle. I kept after 5 calls, telling dial direct i need a bigger car which they relented and offered me a bigger vehicle to accomodate my visiting family of which they indicated to me i will have the car for less days since its a bigger car than the one originally allocated by them. to top it all off i went to europcar this morning, waiting 2 hours then being told they dont have any cars and that I have to go to europcar in hatfield to pick one up. I went ot hatfield and was told I need to pay R1300 deposit before I can have my rented vehicle. i contacted dial direct again and they indicated that they will phone me within a few minutes and see whether they could waiver this cost. I returned home from hatfield 40 kms away from my house without the rented behicle since dial direct did not contact me to indicate whether this deposit would be waived. To top it all off, i was not even given and indication what the costs was to repair the car. Is this not against FAIS compliance to indebt a client before the cost is actually known. Not only am i extremely disappointed that dial direct deliberately ignored my calls for 3 months, contacted me when it was convenient for them, a want to put me in a car quarter the size of my original car because its cheaper and the inconvienience for taking off from work and trying to attend to the hail damage. I hope I get my car delivered to me, my deposit waived and a panel beater with a quote selected in an area where we can both agree to!</p>