Dial direct contradictory quotes say one thing and provide another ???

This week I got in touch with dial direct via Hippo I spoke to the a dial direct consultant went through a quote for vehicle and house hold contents the quote he gave me that was to include the pay back booster came to 1100 and an excess of 6400 I said to him the excess was way to high he went away for a minute than came back and said 3600 to which I said was still more than double my current excess I said I forward him proof of this once he sent me the quote he said he would send the quote that did not happen . I then mailed dial direct and another consultant called me and said she would send the quote which she did however the quote she sent was only for vehicle cover no house contents And further more the quote she sent was excluding the pay back booster and the excess was not the 3600 the original consultant quoted over the phone the service of dial direct is a shambles I mailed the second consultant back to complain and the whole day today no response what so ever . Even worse I did manual quotes on thier site with the same information provided each time and came out with different premiums same info different price points how is that possible explain that ? dial direct want me to leave my insurance of which I ve had for over 6 years but they can’t even quote properly let alone beat my current insurance which they claimed they could they claim to be the best insurance company in South Africa but based on the evidence of this situation I beg to differ Dial direct I await your response for this thank you