RB
Renee B
1 reviews | Active since Sept 2017
26 Aug 2020, 17:04
Dial Direct consistently puts phone down on me
Buyer beware! I have spoken to a DD trainee 3 times within a week. Having given them all my details twice per call as I am directed to a second trainee, as soon as I mention I would like to reduce my premiums, they put the phone down on me. This worries me as how would I be treated should I have a claim? Would they put the phone down on me as well? I intend to cancel my long relationship with them shortly.
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
26 Aug 2020, 19:06Hello Renee,
We would like to apologise for the service you have received.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply26 Aug 2020, 19:06
Official
Hello Renee,
We would like to apologise for the service you have received.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's replyOfficial
27 Aug 2020, 09:07Hello Rene,
Thank you for your time to discuss your concerns as raised above.
The premium was discussed with you and we again apologise for the loss of calls during your request to be assisted.
Kind Regards,
The Dialdirect Team.
Thank you for your time to discuss your concerns as raised above.
The premium was discussed with you and we again apologise for the loss of calls during your request to be assisted.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply27 Aug 2020, 09:07
Official
Hello Rene,
Thank you for your time to discuss your concerns as raised above.
The premium was discussed with you and we again apologise for the loss of calls during your request to be assisted.
Kind Regards,
The Dialdirect Team.
Thank you for your time to discuss your concerns as raised above.
The premium was discussed with you and we again apologise for the loss of calls during your request to be assisted.
Kind Regards,
The Dialdirect Team.
RB
Renee B's updateReviewer Update
27 Aug 2020, 11:42Thank you for your follow up call and speedy response. I was hoping for a reduction in premiums due to us both being unemployed. I'm sorry this can't be arranged. I thank you again for contacting me. Warm regards Renée Belonje
RB
Renee B's update27 Aug 2020, 11:42
Reviewer Update
Thank you for your follow up call and speedy response. I was hoping for a reduction in premiums due to us both being unemployed. I'm sorry this can't be arranged. I thank you again for contacting me. Warm regards Renée Belonje