Dial direct collected premiums from me and never paid to tracker & don't commit to refund
<p>I have had this issue with Dial Direct, they refuse to refund ,my premiums they collected with my premium from April 2015 to October 2015. I took insurance with them on my Mercedecs and they were to assist with their internal Tracer agent to transfer the tracker from one car that was written off to the new car they insured. They never got to do this correctly and eventually installed the tracker in October 2015. However, they billed me for a tracker that did not exist and it was their fault that it was still not installed in months. They billed me for tracker but tracker says they can't refund me because they never received premiums from Dial Direct and would not have because the was no tracker to bill for. I called Dial Direct and enquired and spoke to a lady that seemed helpful at first, Lerato Ngoe, from the message centre was very upset that I called again and wanted to know what is the progress. She was very rude and shouting and upset when I told her my query is not what she escalated to Tracker but with Dial Direct. I need my money to be paid back as they deducted for a service they didnt offer at the period in question April 2015 - October 2015. She refered me to a Janine Trollip, who apparently does not have a phone number. I have emailed her but feel this matter is being ignored completely and it's become a worthless process altogether. I currently have another car and household insurance with them and very concerned of the poor service and rude manner Lerato is showing. Very dissapointed.</p> <p> </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be is contact with you soonest.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be is contact with you soonest.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be is contact with you soonest.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be is contact with you soonest.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be is contact with you soonest.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be is contact with you soonest.
Kind Regards,
The Dialdirect Team.
Update:
We have attempted to contact you on your mobile, without any success and there are no room to leave a voice message.
We are still busy with the investigation feedback will be supp**** to you as soon as we have more information to our disposal.
Customer service is the most important aspect of our business, we will therefore make sure to investigate the service failures that you are referring to and address it on an internal basis.
Final feedback will be provided to you as soon as possible.
Kind Regards,
The Dialdirect Team.
Update:
We have attempted to contact you on your mobile, without any success and there are no room to leave a voice message.
We are still busy with the investigation feedback will be supp**** to you as soon as we have more information to our disposal.
Customer service is the most important aspect of our business, we will therefore make sure to investigate the service failures that you are referring to and address it on an internal basis.
Final feedback will be provided to you as soon as possible.
Kind Regards,
The Dialdirect Team.
Good Day,
My phone has network at the office. Please can you send an email or alternatively call me onmy landline number **********
Kind Regards,
Nolu
Good Day,
My phone has network at the office. Please can you send an email or alternatively call me onmy landline number **********
Kind Regards,
Nolu
Update:
After investigating your concerns we have to agree with you, the service that was offered to you during your query is not the norm, we have certainly failed you. We have addressed the service failures on an internal basis, and apologise for the unnecessary frustration and inconvenience this has caused.
We are pleased to confirm that the refund was processed and that the funds will reflect in your account within a period of three working days, if not sooner.
Thank you for allowing us the opportunity to resolve this matter, and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Dialdirect Team.
Update:
After investigating your concerns we have to agree with you, the service that was offered to you during your query is not the norm, we have certainly failed you. We have addressed the service failures on an internal basis, and apologise for the unnecessary frustration and inconvenience this has caused.
We are pleased to confirm that the refund was processed and that the funds will reflect in your account within a period of three working days, if not sooner.
Thank you for allowing us the opportunity to resolve this matter, and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Dialdirect Team.
Dear Dorothy,
Thanks for your response and speedy solution to my enquiry. It has been excellent.
Thanks
Nolu
Dear Dorothy,
Thanks for your response and speedy solution to my enquiry. It has been excellent.
Thanks
Nolu
You are most welcome and we thank you for your positive feedback, we are very pleased that your matter was resolved and we will make sure to convey your feedback.
Enjoy your Easter weekend,
Kind Regards,
The Dialdirect Team.
You are most welcome and we thank you for your positive feedback, we are very pleased that your matter was resolved and we will make sure to convey your feedback.
Enjoy your Easter weekend,
Kind Regards,
The Dialdirect Team.
You are most welcome and we thank you for your positive feedback, we are very pleased that your matter was resolved and we will make sure to convey your feedback.
Enjoy your Easter weekend,
Kind Regards,
The Dialdirect Team.
You are most welcome and we thank you for your positive feedback, we are very pleased that your matter was resolved and we will make sure to convey your feedback.
Enjoy your Easter weekend,
Kind Regards,
The Dialdirect Team.