Dial Direct Claims is Disappointing

I submitted a claim on the 6th and today is the 20th. My claim was approved but my car has been sent to a repairer that has no availability to repair my car for the next 2 months. This is horrific! How do you send me to a repairer that told you that they have no space at the moment? I cannot wait 3 months for my car to be booked in, that does not make any sense. You have to keep chasing the claim advisors and assessors to get things moving, its such a nightmare.