Dial Direct Claims / Digicall

i submitted a claim for storm damages , they sent out a "assessor" to come see the issues. He was from Digicall ( also terrible service) when he was here i asked if he will give info i provide to him back to dial direct, he confirmed that he will ( one thing to note, he was in a bad mood on that day)

having done his work, and he gave feedback to dial direct they of course rejected the claim 'claim says no storm damages " , but there was a storm for a few days in CPT Basically they said , if there wasnt a storm, there would be no damages

i checked the report on why it was rejected , and noticed that the info i gave the assessor was not even in the report!!!i provided him with photos and more info... so he **** to me about that.

i then disputed the claim, because of this. . Citing that he gave false info etc And the damages which the assessor says is not even visible to the naked eye

And it was rejected again

Then on top of it, they give me a "replacement value calculation" of over 10k which has to come out of my own pocket. I mean really now And also, another residential replacment of 1.5million they gave me. What and how am i supposed to do that??? this is pathetic really I mean in this pandemic they want you to use so much money to cover damages. They just trying not to help customers out in the time of need. But wont hesitate to debit your account

i would not recommend this service provider to anyone anymore. Whats the point of having insurance Another thing to note " the agent takes a week to reply", if i didnt mail him back and let him know about his customer service, he wouldn't of rep****

So if anyone from digicall comes for an assessment, they will provide false info back to the insurance people, so that claim can be rejected i dont think the digicall assessor was competent enough

i will most likely be changing my insurance, from the cash grabbing one i have now, Just need to see who else is also with Telesure, and not go with anyone connected with this group