Dial direct claims and service providers

I registered a claim with Dial direct which was approved and the vehicle was taken in for repairs at their service providers, a month has passed and our vehicle is still in repairs with little or no communication. Every time we call the service providers and dial direct to find out about progress of the car they lie to us saying the car will ready on a certain date and when we call to go pick up they tell us a different story saying the car still needs to be painted. Dial direct doesn't know turn around times of their own service providers and every time we call find out about progress they say someone from repairs will call us but have never received any call from their repairs department. We are receiving pathetic experience from dial direct and their service providers to try resolve this issue.