JD
Justin D
1 reviews | Active since Oct 2019
09 Sept 2020, 14:34
Dial direct broke contract, over priced, terrible service
Nothing was done to reduce my monthly premium even though other companies where offering me the same cover at R1000 less including dial direct themselves online. Dial direct broke contract with me on more than one occasion and debited me on an earlier date and not on the date agreed upon. No assistance was provided when I asked for recordings of my sign up on many occasions. Nothing was done even though my account was effected negatively.
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Replies (4)
Dialdirect's replyOfficial
09 Sept 2020, 14:47Hello Justin,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply09 Sept 2020, 14:47
Official
Hello Justin,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
JD
Justin D's updateReviewer Update
09 Sept 2020, 14:54I also just found out that no insurer can insure my vehicle if it is not on my name. Which means that your sales consultant **** to me and if I had to claim I would not have been covered all these years. Which also means that I have been paying you R1500 a month for the last 3 or 4 years for nothing.
JD
Justin D's update09 Sept 2020, 14:54
Reviewer Update
I also just found out that no insurer can insure my vehicle if it is not on my name. Which means that your sales consultant **** to me and if I had to claim I would not have been covered all these years. Which also means that I have been paying you R1500 a month for the last 3 or 4 years for nothing.
JD
Justin D's updateReviewer Update
09 Sept 2020, 14:56So you've basically stole approximately R28000 from me excluding the cash back benefit
JD
Justin D's update09 Sept 2020, 14:56
Reviewer Update
So you've basically stole approximately R28000 from me excluding the cash back benefit
Dialdirect's replyOfficial
22 Sept 2020, 07:44Hello Justin D,
We can confirm that we have been in contact and that the matter was investigated. It was found that the sale of the policy was done correctly and based on the underwriting criteria specific to your policy, the risk of insuring your vehicles was acceptable.
Valid claims would have been entertained.
Regards,
The Dialdirect Team
We can confirm that we have been in contact and that the matter was investigated. It was found that the sale of the policy was done correctly and based on the underwriting criteria specific to your policy, the risk of insuring your vehicles was acceptable.
Valid claims would have been entertained.
Regards,
The Dialdirect Team
Dialdirect's reply22 Sept 2020, 07:44
Official
Hello Justin D,
We can confirm that we have been in contact and that the matter was investigated. It was found that the sale of the policy was done correctly and based on the underwriting criteria specific to your policy, the risk of insuring your vehicles was acceptable.
Valid claims would have been entertained.
Regards,
The Dialdirect Team
We can confirm that we have been in contact and that the matter was investigated. It was found that the sale of the policy was done correctly and based on the underwriting criteria specific to your policy, the risk of insuring your vehicles was acceptable.
Valid claims would have been entertained.
Regards,
The Dialdirect Team