Dial Direct Bad Service

On the 2nd of April 2025, around 12pm i got involved in accident, i was driving at Dumisane Makhaye coming from New Germany. The road is full of potholes, as i was driving I suspected that there were potholes where i was heading and decided to Brake so to avoid it, driving on a slow lane. It is when a lady drove back to my car and smashed my car from behind, I didn’t know where the car came from because the last time i checked the road was empty. The lady couldn’t brake and was driving in high speed which led her to smash my car. A day later, i called Dial direct for help as i am insured with them, the first thing they said was that my claim will be rejected because i am not covered for a Damage however my cover is for Fire and theft, i was so puzzled because i have been paying all along,i then asked them to send me a call record because I don’t remember asking for a fire and theft cover. They told me to open a claim but specified that my claim will be rejected. I moved on and open a claim, few days after my claim it was indeed rejected, that got me worried because how come are they rejecting my claim before even sending a call record to me. I went back to them asking why my claim has been cancelled. It took them more than a week to get back to me, i kept running after them. It is when they sent an email saying the call is not in order and the claim will be Re-opened, i waited again and i was so angry because clearly nobody was willing to assist me. New claim was not opened. They came with a new story saying they cannot assist me with this claim because i missed April premium, i went back to them asking how are they saying that because my Dial direct app is showing me that my payments are up to date, and however there’s no message telling me that i missed the payment because normally they call and arrange payments whenever I’ve missed one. They couldn’t reply to that, they asked for my bank statement i did not send any bank statement to them i felt disrespected because they came with thousand stories trying to run away from fixing my car. Bear in mind that i have been following them for a whole month of April without any help. My car was not assessed until i asked about it, they said they will get back to me after assessments, nobody contacted me regarding that ever since i was involved in this accident. Please help me with this, all my rights as a customer were being violated, i am unhappy with their service and they told me that i was not covered for a month of accident. So much of stories and disrespect i have ever experienced with this insurance. I am looking for justice. My Dial direct case number is ***. My Name is Nkosingiphile Happiness Nzuza. Contact number is ***. Your help will be highly appreciated. Thanks, Nkosingiphile