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ZN
Zodwa N

1 reviews | Active since Apr 2011

07 Jun 2020, 13:21

Dial direct app not tracking trips

The dial direct app is not tracking my trips, i have de-installed and re-installed the app however the error is not fixed,i dint even get to qualify for cash back for last months because of the app that's not working.

0
Replies (4)
Dialdirect
Dialdirect's reply08 Jun 2020, 09:04
Official
Hello Zodwa,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

Best regards,

Dialdirect
Dialdirect's reply11 Jun 2020, 11:12
Official
Hi Zodwa,
  
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
 We were unable to get hold of you and therefor liaised via email.

You are welcome to contact us should you wish to discuss the matter further. 
 
 Kind Regards, 
The Dialdirect Team

Best regards,

ZN
Zodwa N's update17 Jun 2020, 01:45
Reviewer Update
I was not given feedback on email, i was told that i must contact the contact center as they were unable to get hold of me.please give me feedback via email,the recent trip was recorded on the app however incorrectly,i drove from Soweto to Cresta but on the app the trip was marked 1km distance traveled.The app is calculating incorrect information and does not track all trips.
ZN
Zodwa N's update23 Jun 2020, 09:42
Reviewer Update
I finally got the courage to cancel the dial direct insurance because when you complain about the app that is not working,you don't get any feedback but they don't forget to debit the monthly subs.