Dial direct an unprofessional insurance company

Dial direct,nothing direct about them I would never ever insure with them again nor will I recommend them to anyone I Mr V Harrikissoon was hijacked in the 31st of January 2022.it's now the 18th of March.Still I await a response No calls or updates Only calls i received was for information regarding everything else but my vehicle Why is it taking so long,what does my personal life have to do with the fact that the vehicle was hijacked,whom I visited,how many calls I made,my whereabouts,isn't that the reason we pay such ridiculous premiums Come on now I was hijacked,I submitted all necessary information,case number etc Now they,this Maharaj guy uses every trick not to finalize our claim I've never missed a payment in 55 months,still paying premiums even though the vehicle isn't found or claim finalized This guy works for telesure I'm convinced he isn't sure what he should be focusing on which is the vehicle that was hijacked and is the insured item,instead every other aspect is being investigated 45 days later still nothing Focus on the vehicle as for Ms or Mrs chetty who I assume is the manager at dial direct was so abrupt and not fit to be a manager as she hasn't managed this claim in an appropriate manner and isn't all that well spoken Not sure if an incentive is paid out to these people delaying a claim.If I do not make contact for an update they do no update us The investigator will call every 2nd week twisting and talking about everything else but the vehicle which should be the focus,instead all he cares about is my personal information which has nothing to do with the claim +- 45 days later still paying installments on both the vehicle and insurance and heartache form dealing with unprofessional people at dial direct/telesure