SS
Sam S

1 reviews | Active since Feb 2023

02 Aug 2023, 16:24

Dial Direct aka Spamdirect = bot canned replies from clowns

Dial Direct is a circus; after 6 requests, they still can't handle a basic remove number request. Will probably use a template to respond once more. generic mail and then they do nothing. "We are sorry to hear about your experience. Our team will make sure your number is removed from the contact lists." bla bla bla and then nothing. Does anyone want to entrust their insurance claims with these clowns? Fortunately, TrueCaller has blocked all of them. Seems these brain dead call center staff hang on to every failed attempt and then waist time with the voicemail as well in an attempt to not take more calls, what an efficient setup lol good luck ladies. Be warned this "company" is a joke!

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Replies (3)
Dialdirect
Dialdirect's reply02 Aug 2023, 16:32
Official
 Hello Sam Sung,
 
We are sorry to hear about your experience.
 
Kind regards,
Dialdirect Team 

SS
Sam S's update04 Aug 2023, 11:08
Reviewer Update
Kindly note that I am still getting calls right now. In conclusion, you disregarded 8 requests to have my phone number removed and then **** about doing anything to stop intermediaries from using their names to try to sell things with 55 plus blocked calls received. Unfortunately brain dread call cente bot staff don't know what the the phrase NOT INTERESTED means and equally lost bot replying on hellopeter have zero brain cells to complete a simple task. What part of remove me from your contact list is not clear?
Please be aware of the type of "company" you are dealing with here if you are a new customer. New name for dialdirect is dialacircus.
no regards
Dialdirect
Dialdirect's reply09 Aug 2023, 19:20
Official
Hello Sam Sung
 
We are sorry to hear about your experience.
 
Our team will make sure your number is removed from the contact lists.

Kind regards,
Dialdirect Team