Dial Direct agents in Festive dont care attitude?

I sent a distress csll, my trusted insurer responded and ignored. I called again and my insurer said " something happened to your call and i did not have your number" In alll my communicatiin with Dial Dirdct, i have never had to give them my number, they picked up my number on their system and when you requested a call back they promptly did. Now last night two incidents happened.

I made a call to Dial direct af about 20 past fou to about. Half past four. I was answered by a lady dhom i gave the detsils of the car currently insured which had to be replaced by another that i was going to be driving off in. The lady loocked the midel up until all was captued and she even went on to upgrade my tyre and dent cover up from about 76 to about 176 or rand there abouts.

As fate would have it , i somehow activated the immobilizer on the vehicle and i could not de activate the immobilizer. I was in Randburg, a new area and late at night. 2140 i called my insurer. First call i spoke for about a few minutes and we got cut somehow. Sje did not call me back to find out how the distressed client was. I called back 9 minutes after and thats whrn the i did not have your number was issued. I requested a call back. She did gave her my details again and explained everything, she said, yes i had been speaking to her on the first call. She said she found my policy but it was not updated it did not have the new vehicle. I gave her the details so she can check again. She told me she would call again after speaking to her supervisor.

She never did. I had to use my own ways to get out of that place, go and book accomodation somewhere for the night. I booked into a place long after 2330, in Gauteng at night. No call yet from dial direct as i write this review.

Does Dial direct employ all and sundry or whrn certain agents here of certain Nationanilies they apply their own personal feelings about race and nationality maybe?

One pays for insurance for a reason, and the Dial direct i know would not condone this.

What happened and how is it to be addressed