Dial Direct

I have called dial direct several times to try get assistance with the terrible customer service i received at one of the companies they work with- Renew it Rivonia. I was involved in a car accident last year in December and Dial Direct took my car in to repairs at renew it rivonia! When collecting my car i noticed dents on the side of my driver door, an uneven bonnet and my spare-wheel and tools completely missing. The gentleman assisting me said i should book the car in again and everything would be sorted. When i collected my car i saw that they managed to fix the bonnet but the dents are still there and they decided to give me an old spare wheel which is not mine! Further more, my backlight on the right returned with a chip that was not there initially!!!! The manager Brendhen is ignoring me- not taking or returning my calls and not responding to my emails yet he said he would send someone to my work place to return my spare wheel which was brand new and the good year brand and fix my light. All this transpired on the 16th of March. He said that it would be fixed the following week but i am still waiting!

If these are the companies that you guys affiliate yourselves with then also don’t assist when i have problems with them then that makes Dial Direct just as bad! I did not choose to take my car there. You guys did and as such a reputable company i expect that you guys work with companies that are also reputable but it seems not! They have damaged my light and stole from me. I have asked dial direct for assistance but the company has kept mum!!!