NL
Neo L
1 reviews | Active since Oct 2021
03 Nov 2021, 10:17
Dial Direct, a No Go Area
I was insured with Dial Direct for over a year until they implemented their newly updated app which is a total ****. I decided to terminate my policy due to unsatisfactory services in October. Come the 2nd of November, boom! They deduct their premiums even after I've got their confirmation email that the policy has lapsed. So why ***** my money??? That's theft.
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
03 Nov 2021, 11:41Hello Neo,
We acknowledge receipt of your complaint.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply03 Nov 2021, 11:41
Official
Hello Neo,
We acknowledge receipt of your complaint.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
NL
Neo L's updateReviewer Update
03 Nov 2021, 16:26Spoken to Mapula, she said she has sorted it out and will be refunded in 3 days... thanks for following up
NL
Neo L's update03 Nov 2021, 16:26
Reviewer Update
Spoken to Mapula, she said she has sorted it out and will be refunded in 3 days... thanks for following up
Dialdirect's replyOfficial
03 Nov 2021, 16:40You're welcome Neo.
Thank you for the feedback.
Kind Regards,
The Dialdirect Team
Thank you for the feedback.
Kind Regards,
The Dialdirect Team
Dialdirect's reply03 Nov 2021, 16:40
Official
You're welcome Neo.
Thank you for the feedback.
Kind Regards,
The Dialdirect Team
Thank you for the feedback.
Kind Regards,
The Dialdirect Team