Dial Direct

My car (Polo VW Vivo sedan) was ****** from Durban North Beach parking on July 2nd- along with many others often ****** there according to the police. Car guard said he was in the bathroom at the time and saw nothing. I was swimming at DUC while my son and his friend were surfing at North Beach. I have provided the case number, name of policeman- Mr Moodley from the satellite station, where my son reported the incident, being the first to see that the car was gone.I have been through a daughter in a bad accident, a family member in hospital after a traumatic experience, and Covid. Plus more. Yet, a person arrived unannounced at my home today to interrogate me about where witnesses and I were during the incident. Yes, I have the Dial Direct app on my phone, but I seldom switch on my phone over a weekend due to work. I am an online teacher. I have been with Dial Direct since 2013 - never one claim until now with my car been ****** within a few weeks of my daughter’s car being written off (thank goodness with no injuries) and not her fault. I felt like a ******** at the end and actually I am just the victim. Where we were all placed at whatever time the car was ****** was in question. Why should that matter? None of us were near the car. None of us wished for it to be ******. It was a traumatic experience. I have provided all that Dial Direct has asked for as much as I can (right down to a photo of the spare key). It seems to me that people are employed by Dial Direct to force a non payment through interrogation. I can assure you that as a single mother putting her kids though university, I wanted to drive my beautiful Polo until I died. The fact of the matter is that the car was ****** - yet insurance seems to be fighting a payout. Unbelievable!

Just as an afterthought. I have three cars insured with Dial Direct - no claims until now. Trained people phone in the beginning of the process to assure you of their utmosts assistance. However, when it comes to the pay out process, it’s a different story. Best case scenario - I get what is due to me for my ****** car within a few days. Will keep this platform and many others if I am not.