Dial Direct

Subject: Urgent Assistance Required – Policy No. *** To Whom It May Concern, My name is Shawn Klaaster, and I am insured with Dial Direct under policy number ***. On 14 December 2025, while driving my vehicle, a warning appeared on my dashboard stating: “Low pressure – oil – switch car off immediately.” I immediately stopped the car and contacted Dial Direct Roadside Assistance. A tow truck was dispatched to transport my vehicle to the nearest Volkswagen dealer, as oil was leaking from the engine. The operator advised that the closest dealer to my location was VW Parow. Because it was late at night, the tow truck driver informed me via message that the VW dealer was closed. He would therefore drop the car at the depot and deliver it to VW Parow the following day (Monday). On Wednesday, VW Parow contacted me via email, stating that they were unable to switch the car on due to a faulty ignition. According to them, the ignition must be operational before diagnostics can be performed. My concern is that the vehicle was fully functional before towing—it was starting and driving. Since the ignition fault occurred after the car was taken out of my care, I believe the insurance should assume responsibility from that point onward. At present, my car is standing idle, and no party is taking accountability. This situation is leaving me without transport during the festive season, which is highly inconvenient. I urgently request that this matter be investigated and resolved as soon as possible. Thank you for your immediate attention. Sincerely, Shawn Klaaster