RC
Rashid C
1 reviews | Active since Feb 2015
25 Feb 2015, 13:23
DIAL DIRECT 108% PREMIUM INCREASE
I HAVE BEEN WITH DIAL DIRECT INSURANCE FOR CLOSE TO 3 YEARS NOW, MY PROFILE HAS NOT CHANGED AND I HAVE NOT MADE A SINGLE CLAIM WITHIN THIS PERIOD.<br> <br> ANNUAL PREMIUM INCREASES HAVE APP**** OVER THE YEARS.<br> <br> RECENTLY MY PREMIUM WAS INCREASED BY 108% AND WHEN I INQUIRED ABOUT THE HUGE INCREASE, A 58% PREMIUM INCREASE WAS PROPOSED INSTEAD. 58% INCREASE IS STILL VERY HIGH AND DIAL DIRECT WOULD NOT JUSTIFY IT.<br> <br> I FEEL CHEATED, AND UNFAIRLY TREATED BY DIAL DIRECT. TO ME DIAL DIRECT INSURANCE ARE *******.<br> <br> I WAS LOOKING FORWARD TO MY CASH BACK, BUT AT THIS RATE ITS NOT DOING TO HAPPEN.<br> <br> DEEPLY AND UTTERLY DISAPPOINTED.<br> <br>
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Dialdirect's replyOfficial
26 Feb 2015, 15:06Hello chiveto,
We have noted that your policy was recently reviewed and that the premium has increased.
You were in contact with our Customer Care Department where the increased was reviewed. They were able to allocate a discount to your new premium but it is noted that you were still not satisfied with the reduced offering and that you have cancelled your policy with us.
We are unfortunately not in able to offer further discount on your policy and do regret losing you as a customer.
Regards,
The Dialdirect team
We have noted that your policy was recently reviewed and that the premium has increased.
You were in contact with our Customer Care Department where the increased was reviewed. They were able to allocate a discount to your new premium but it is noted that you were still not satisfied with the reduced offering and that you have cancelled your policy with us.
We are unfortunately not in able to offer further discount on your policy and do regret losing you as a customer.
Regards,
The Dialdirect team
Best regards,
Dialdirect's reply26 Feb 2015, 15:06
Official
Hello chiveto,
We have noted that your policy was recently reviewed and that the premium has increased.
You were in contact with our Customer Care Department where the increased was reviewed. They were able to allocate a discount to your new premium but it is noted that you were still not satisfied with the reduced offering and that you have cancelled your policy with us.
We are unfortunately not in able to offer further discount on your policy and do regret losing you as a customer.
Regards,
The Dialdirect team
We have noted that your policy was recently reviewed and that the premium has increased.
You were in contact with our Customer Care Department where the increased was reviewed. They were able to allocate a discount to your new premium but it is noted that you were still not satisfied with the reduced offering and that you have cancelled your policy with us.
We are unfortunately not in able to offer further discount on your policy and do regret losing you as a customer.
Regards,
The Dialdirect team
Best regards,